Technical Support--- Download program updates Click it (you will see it on the left of the screen). If you have not applied for a username and password before; "If you do not have a username and password, click here to request.". If your program license is in your name, write your first and last name in the authorized name field. Write and send your lock serial number, telephone and e-mail address to the relevant sections. Username and password information will be sent to your e-mail. If you log in to the program updates section with this information, you can download the 5.511 version update for free and work. Best regards