Program error in ladder general report

Gokhan30

New Member
Hello, in a project I am working on, when I want to get a ladder report, the program gives an error and closes. What is the reason. How can I solve this situation. Thank you in advance for your answers.
 
"Gokhan30":gkddrx0k" said:
Hi, in a project I'm working on, when I want to get a ladder report, the program crashes and closes. What is the reason. How can I solve this situation. Thank you in advance for your answers
Hello, Can you add your project to the message?
 
This is the case in both of my projects. I think I made a mistake in the jeans in the Muhlise Bakr project. In the architectural project, it is entered at the 0 level, and the ground floor has increased to +0.80 as the architectural level. In other words, first entering the building with 5 steps and then climbing the stairs. However, when I put 5 stairs to the basement floor, I couldn't adjust the elevations. In the Selahattin Özcan project, I don't think I made a mistake. But of course, I have a mistake in that, the program ends. Thank you very much for your interest
 
"Gokhan30":dov5pphv" said:
Hi, in a project I'm working on, when I want to get a ladder report, the program crashes and closes. What is the reason. How can I solve this situation. Thank you in advance for your answers
"Gokhan30": dov5pphv" said:
this is the case in both of my projects. I think I made a mistake in the jeans in the Muhlise Bakr project. In the architectural project, it is entered at the 0 level, and the ground floor has increased to +0.80 as the architectural level. In other words, first entering the building with 5 steps and then climbing the stairs. However, when I put 5 stairs to the basement floor, I couldn't adjust the elevations. In the Selahattin Özcan project, I don't think I made a mistake. But of course, I have a mistake in that, the program ends. Thank you very much for your attention
I opened your projects, got a ladder report, program shutdown does not occur. However, you should perform the following steps for the staircase analysis: 1. You must define the staircase reinforced concrete calculation axis for the stairs. 2. You must enter the stair support conditions to the program with the command "Set stair support conditions". a) If you are going to solve the ladder with the structure, you should choose the support condition option for the solution with the structure and give the ladder support conditions. Analysis should be done with the semi-rigid diaphragm option. b) If you are going to solve the staircase separately from the building, you should choose the support condition option for the solution independent of the structure, give the stair support conditions and perform the staircase analysis. After these processes, you can get the ladder drawing and report. If the shutdown status is still valid in the report, you can call our technical service and have us connect to your computer via remote access. We can look at the problem. There is no error in the elevations of the Muhlise Bakar project. Your elevations and stair heights are appropriate. In the Selahattin Özcan project, your jeans are suitable. Your floor height and stair height are different from each other, your floor height is 2.6 but the stair height is set to 2.7. It is convenient for you to change the height of the stairs.
 
Thank you very much for your help. When I did as you said, I could see my ladder drawings, but the program still crashes and closes in the ladder report section. I think I will need technical support. Do I need to contact Bursa ide structure for this?
 
"Gokhan30":1ovwc6m7" said:
thank you very much for your help. I was able to see my staircase drawings when I did as you said, but the program still crashes and closes in the staircase report section. I think I will need technical support. Do I need to contact Bursa ide construction for this ] You can call our Bursa office on 0 224 220 67 17. Software you can use to get remote support:
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