ideCAD working system

[Fatmayaras]

Hello there. As idecad users, we were able to reach our problems by phone and solve them instantly. but now with the new working system, this chance has been taken away from us. this new system has been challenging for everyone. We would be more pleased if a new arrangement is made for the satisfaction of users.

 

[Ismail Hakki Besler]

Ms. Fatma YARAŞ BOL, The situation would not have changed if this support was also given over the phone, since the last support given to you was a result of the program. You have only asked one question so far and Levent has given you a detailed answer. In order to provide technical support, it is often necessary to upload a project. Even if technical support is given by phone, the relevant project must reach the technical service. In the previous system, you were sending projects via e-mail. This could cause significant interference and delays in technical support. This system also prevented this confusion. If your problem is not resolved even though you send a project, you are given remote connection policy support, which is a much more effective method than the telephone. For this project, the situation arising from the program was determined and the R&D team was informed about the subject "While there is no section deficiency problem in the project, when the cantilever beam connection error on the 3rd floor is corrected, relative floor drift and joint shear safety problems occur" It is not a situation. Thank you for your interest

 

[MustafaAkın20]

Hello, Mr. Ismail is right. It is not right to add phone traffic to a platform where such intense questions are asked, and you can get that support in special cases. I get a response to every question I ask, almost within the same day. It's a win for other users, at least for me . I strongly support this forum. Good work.

 

[Levent Özpak]

Hello, Mr. İsmail is right. It is not right to add phone traffic to a platform that asks so many questions, that you can get that support in special cases. I get a response to every question I ask, almost within the same day. User's asking questions here and creating a knowledge library is a benefit for other users, at least for me . I strongly support this forum. Good work.

The topic mentioned here is not related to this forum. There is a separate technical support portal for our users (

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) Ms. Fatma Yaraş Bol's complaint is this portal Good work